Software Rollouts

Day one isn't the launch.
It's the adoption gap.

Eighteen months of build, config, and UAT — and the users have spent fewer hours in the system than the consultants who configured it.

See how CARRV closes it Watch the shadow week
Go-Live
T+ 2 2 : 1 4 : 0 7
SAP Fin
Tickets
Procure
Slow
HR Core
Stuck
Treasury
Stable
Tickets · Since Cutover
1,040
12/min
▲ +580% vs baseline
Doc Accuracy
41%
▼ −59% vs spec
#go-live-hypercare 217 messages today
07:41 JT James ThorneConvert Lead button — moved?
07:39 PR Priya RajTier-1 flag missing on $50K+ opps.
07:36 MK Marcus KimSandbox refresh log — new path?
07:42 MR
Maya Reyes typing
Last update · T+22:14:07 3 systems degraded
Every transition. Every system.

Wherever the work happens, CARRV captures it.

Whatever your users see, CARRV captures — across every system in your enterprise stack. If a user can see it, CARRV can capture it.

◆ Enterprise estate · system landscape
Cross-functional
ERP
  • SAP S/4HANA
  • Oracle Fusion
  • Workday Financials
  • Microsoft D365
Module collisions

Every module rollout collides with finance, supply chain, and HR — and each function expects its own documentation in its own format.

Customer-facing
CRM
  • Salesforce
  • Microsoft Dynamics
  • HubSpot
  • Oracle CX
Sprint drift

Sprint-by-sprint releases retire fields and reroute flows. Yesterday's pipeline guide is wrong by Monday.

Healthcare
RCM
  • Epic
  • Cerner
  • Athena
  • Allscripts · NextGen
Compliance risk

Every regulator change triggers a procedure rewrite. Validation has to be traceable. Drift is a compliance risk.

Lab systems
LIS / LIMS
  • LabWare
  • STARLIMS
  • Beckman REMISOL
  • Sunquest
Dual audience

Narrow user base. Deep specialization. SOPs need to satisfy CAP/CLIA inspectors and bench technicians at the same time.

People ops
HRIS
  • Workday HCM
  • SuccessFactors
  • UKG · BambooHR
Annual cycles

Every annual cycle — open enrollment, compensation, performance — surfaces a new flow nobody documented.

Service mgmt
ITSM
  • ServiceNow
  • BMC Helix
  • Jira Service Management
  • Freshservice
Stale runbooks

Workflow upgrades break runbooks. The agents handling tickets are reading docs that describe the previous version.

Categories 6
Flagship platforms 24+
Capture engine One
Coverage Across the stack
Schematic · Estate landscape · 06 / 06 · v.03
The lifecycle

Of the key stages in a rollout, CARRV captures across the ones that matter.

From blueprint to hypercare, every capture point produces an artifact sourced from the running system — not the spec, not the deck, not the Slack thread.

Capture lifecycle — captured across the rollout, where it matters
01Blueprint
02Configure
03UAT
04Training
05Cutover
06Hypercare
Captures
As-is workflows
Audit-ready
Logs
Every decision
Tribal → record
Builds
Real tests
Live tests
Refreshes
Live simulations
Always current
Aligns
Day-1 SOPs
Day-1 ready
Documents
Field workarounds
Field → doc
Accuracy
Sourced from the running system, not the description of it.
Uniformity
One source produces every artifact, end to end.
Independence
No platform-specific tooling. Works across the stack.
The week before go-live

Train on the system that's actually shipping.

Click-throughs and screenshot decks drift from the configured system before they're even reviewed. CARRV captures the real environment during UAT and renders it as an interactive simulation — same screens, same fields, same logic, no production risk.

Trainee view Trainer dashboard
Simulation · Live
Demo Practice Assessment
Step 1 of 8
Search
JR
Self-Service
Home
Incidents
Service Catalog
Knowledge
My Requests
Reports
Cohort Analytics
Self-Service › Home

Welcome, John Reyes

Browse Catalog

Request hardware, software, or access

Report Incident

Something not working? Open a ticket

My Requests

Track open & past requests

Incidents › Create New

New Incident Draft

Select caller…
INC0010847
— None —
— None —
— None —
— None —
Incidents › Create New

New Incident Draft

John Reyes (jreyes@company.com)
INC0010847
Select category…
Hardware
Network
Software
Access & Identity
Email & Collaboration
— None —
— None —
— None —
Incidents › Create New

New Incident Draft

John Reyes (jreyes@company.com)
INC0010847
Software
Application crash
Select priority…
1 — Critical
2 — High
3 — Moderate
4 — Low
— None —
Incidents › Create New

New Incident Draft

John Reyes
2 — High
SAP login fails after MFA prompt
Software
Application crash
Incidents › Create New

New Incident Draft

SAP login fails after MFA prompt
2 — High
After entering MFA code, page redirects to /sap/dashboard but returns 403. Affects ~20 users on procurement team. Started ~08:15 this morning.
Incidents › Review & Submit

Review your incident Ready

John Reyes
2 — High
Software · Application crash
SAP Support · L2
SAP login fails after MFA prompt

Incident submitted

Your ticket has been routed to SAP Support · L2

INC0010847
Click Report Incident to open a new ticket.
Tap the Caller field and select yourself.
Pick Software from the Category dropdown.
Select priority 2 — High.
Enter a one-line summary in Short description.
Add detail in Description — symptoms, scope, when it started.
Review the summary, then click Submit.
Done — ticket INC0010847 is routed.
1.0× Exit
◆ Trainer · live 38 active UAT · day 3

Cohort completion 200 users

73% Done
Completed147
In progress38
Stuck15
12 min
Avg time
94%
First-try pass

Friction by step retry %

1234 5678
Step 7 · Submit showing 23% retry — review approval flow.

Live activity last 5 min

08:42 Anna L. · completed in 9m
08:41 Maria Chen · advanced step 6 → 7
08:40 Dev Patel · stuck on ApprovalNudge →
08:39 15 users · active on step 5
08:38 Raj Kumar · completed in 11m
Open full dashboard
Live 08:42:17

A practice environment built from one capture — taken from your actual configured system, the week before users meet it.

One capture. Every stakeholder served.

Captured once. Rendered for every audience.

The auditor needs the SOP. The trainer needs the module. The new hire needs the simulation. Everyone reads the same source.

The source · 01

A single UAT capture.

Twenty-five minutes of an SME working through the configured system. Every screen, every click, every field, every validation rule — recorded against the OS accessibility tree, not a screenshot.

Live · Recording 00:00
Capture started
14:22:03 UTC
14:22 — 14:24 Login & landing — MFA flow, dashboard load 3 steps
14:24 — 14:31 Requisition form — vendor, cost center, materials 11 steps
14:31 — 14:34 Validation rules — required fields, error states 5 steps
14:34 — 14:41 Approval routing — hierarchy, escalation paths 7 steps
14:41 — 14:47 Submit & confirmation — receipt, tracking ID 2 steps
Capture complete
25:08 elapsed
Captured
Apr 17 · 14:22 UTC
Duration
25 minutes
Steps
34 captured · 28 retained
Engineering
0 hours
Authoring
0 hours
One capture·Seven artifacts·Sprint-refreshable
01
For the new hire · the product moment
Interactive Simulation
Practice the real configured screens before touching production. Branching paths, hint bubbles, completion tracked, no production risk.
.html 8 steps
02
For the trainer
Training Module
Drops into Cornerstone, SuccessFactors, or any SCORM-compliant LMS. Tracks completion of record.
.docx 4 modules
03
For the auditor
Standard Operating Procedure
Audit-ready procedure. Every numbered step traceable to the captured event.
01 02 03 04 05
.docx.pdf 11 pages
04
For the help desk
Quick Reference Guide
Eight steps on one page. Pinned next to every workstation during hypercare.
12 34 56 78
.pdf 1 page
05
For QA
UAT Test Script
Generated from the actual configured screens — not the spec. QA tests what shipped.
ID CASE EXPECTED RESULT 01 02 03 04 05 06
.xlsx 18 cases
06
For end users
User Manual
Long-tail reference. Every screen, every field, every button — searchable, indexed, complete.
CHAPTER 1 CHAPTER 2 CHAPTER 3 CHAPTER 4 CHAPTER 5 CHAPTER 6 12 28 41 55 71 88 96 pp
.pdf 96 pages
07
For compliance
Validation Packet
For regulated rollouts: traceability matrix, signed-off procedures, audit-trail to the capture session.
✓ ✓ ✓ ✓ ✓ SIGNED 04/17
.pdf sealed
Built for the enterprise

Why it holds up at scale.

Single source

One capture, every format aligned.

A single source renders every artifact your rollout needs — kept in sync when the system changes.

Local-first

Runs entirely on-device.

Capture, render, edit, export — all on the SME's machine. No outbound calls during capture. Safe for regulated rollouts.

Open schema

A source you actually own.

A structured file with an open schema. Re-render, modify templates, hand it off to another team — no black box.

Accessibility

Works on any system you're rolling out.

Reads from the OS accessibility tree — SAP, Salesforce, Epic, Workday, terminals, internal tools. No integration.

Ship the software.
Ship the skills.

Faster time-to-competency. Higher DAP. Training that ships with the release.

Get Started

Request a Demo

See CARRV in action — live, inside your actual business processes.

We'll reach out within one business day. No spam, ever.

You're all set

We'll be in touch within one business day to schedule your personalised demo.

Start your
pilot.

We deploy to one machine, capture your team's actual workflows, and deliver production-ready training content — all within your IT governance.

On-premise deployment
Fully offline — zero cloud
Results in the same week
No data leaves your network
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